RSS Feed password functionality
Hi Everyone I would like to be abble to distribute the RSS Generator url so that people can sign in to receive High Priority incident notifications and then have the password hidden from the url. At...
View ArticleLANDesk Service Desk Categorisation history query
Hello, I'm currently running LANDesk Service Desk 7.4.0.2466 I have my system configured to give me several useful pieces of information under the Incident Tree including assignments, escalations...
View ArticleRequest Module
Hi All I would like to install the Request Process Pack, but am not sure how. When i start the import process it comes back and tells me that the module doesnt exist and asks me to select what to use....
View ArticleDoes anyone have any dashboard designs for 7.5 they would mind sharing?
We are currently upgrading to 7.5 and looking for some ideas. If able please help.
View ArticleOpening Shortcut Components in New Window
Has anyone else noticed this? I set all shortcut group components to open in a new window but when launching via "Shortcuts" menu toolbar they all open in same window. Bug or designed to behave this...
View ArticleDoes anyone know if the Print button can be diabled in WebAccess?
The output when the print button in webaccess is click is positively awful. If I click View Report it naturally runs the print report designed for that particular module and looks exactly as I want. Is...
View ArticlePrivilege Errors
A place that would allow me to lookup errors and show the exact path to the privilege that is related would be great. I found one that matches the error below but it didnt work. Authorisation...
View ArticleYouTube Me (ServiceDesk Training)
Anyone know of any YouTube (Or similar) training videos that are made by community members?
View ArticleAccess to bundles to be restricted by the role/group
Hi! I'm trying to setup the CI management/catalogue as follows: 1. I have many departments in my company. (Eg: BSG)2. Each department will have multiple designation Levels (BSG1, BSG2, BSG3 etc..)3....
View ArticleAffected Users list
Has anyone added an "affected users list" to their Problem tickets? If so, do you notify them ALL when the ticket is resolved?
View ArticleSLA Colour on Incident not resetting in 7.5
Since we upgraded to 7.5 SP1 I have noticed the following issue: If an incident has changed colour due to escalation points expiring and then the SLA is changed to a later date, the colour on the...
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Using Schedule Bulk Actions
Hi Guys Was just looking for a bit of advice. We haven't used bulk actions before and was wondering if many people use them and if they find them easy to admin. Previously anything we've been...
View Article_CurrentAssignedGroup not updating
I have created some new suppoer groups and setup some Analysts for these groups. Incidents are logged with the Analysts new group so queries show the new groups but the Incident form group field...
View ArticleLandesk ServiceDesk 7.6 Console
In the Console 7.6 (32-Bit) it is not possible to fill a html Field. In the 64-Bit Version it is possible. What can I do?
View ArticleChanging the Seed of the Incident Reference Number
Howdy We have recently gone live with LANDesk and suddenly I've been asked to change the Incident Reference Number to start just after our old numbering system ended.. so 47932. We have managed to do...
View ArticlePrimary Key Constraint violation when resolving call in 7.5
We experienced the following issue in Service Desk 7.5 when resolving an incident: Violation of Primary Key Constraint "PK_tps_user_1B09D325" cannot insert duplicate key in object dbo.tps.userThe...
View ArticleProblem with Concurent License
Hi All, Our coustomer using LANDesk 7.5.1 with SQ Server Database, They have 10 concurrent license and 13 fixed license (see attached).Problem appear when they analyst(non fixed user license) log on to...
View ArticlePrivilege Errors
A place that would allow me to lookup errors and show the exact path to the privilege that is related would be great. I found one that matches the error below but it didnt work. Authorisation...
View ArticleSLA Escalation point on assignment
Hello Had a quick look about but couldnt find anything about this, quite simply we would like the SLA to triggers/ends when someone clicks the 'assigns to me' action or on the assignment that follows...
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