Event Manager not processing the events table
Hi All I'm testing Event Manager and seem to have everything set up correctly but i can't get the event manager service to poll the event table 1) Service and applicaiton are ok and running2) i can...
View ArticleEvent Manager, Request Management and Password reset automation
Hi All I have what is possibly a silly question. here goes... What is the point of connecting your (ahem) 3rd party self service password reset tool to Service Desk. I can only think of a couple of...
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Looking for assistance integrating Systems Centre Operations Manager
Anyone out there successfully using event manager and SCOM? Looking for hints and tips really - specially around the runtime parameters to use in SCOM Thanks,Chris
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How do I get the Motorola MC92N0-G Series hand held computers configured to...
Background Information: 1. I have Avalanche Wavelink Manager Console version 3.3.205.2. It is running on a Server 2003 R2 service pack 2.3. The new computer hand held scanner's OS is Windows CE...
View ArticleComputer Vulnerability Compliance in Query
Apologies if this is in the wrong place. Feel free to relocate the thread if need be. LANDesk version: 9.60.3.64 In the Patch and Compliance summary menu, there is a field labeled "Computers with the...
View ArticleFirst Time Fix Report/Query
Having some trouble trying to get a report showing the FTF for the desk and there doesn't seem to be much on the community for this.We're looking to have a simple report showing the FTF rate for the...
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Knowledge article expiry (7.8.2)
Hi Guys, Apologies in advance if this question is really stupid and obvious - but we've just updated to 7.8.2 and I'm tied up with snagging! Service Desk are reporting that any knowledge articles that...
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Unable to find Raise Date / Creation Date in Email Notifications - Emails 1hr...
Hi - Hoping someone can help as I can't get through to LANDesk Support We have setup email notifications as part of the request process which work fine - the only issue is that we need to add the...
View ArticleDefault data partition not working
I am trying to enable default data partitioning for end users so they can see only the tickets they logged. Looking at Data Partitioning section in Administration Guide I have done the following:In...
View Articlegetting HTTP 500 error when raising a new incident
Hi all We have upgraded our DEV system to 7.8.1 and after a few niggles got down to the testing phase and fell at the first hurdle. When We try to log a call as a Analyst in webdesk we receive the HTTP...
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"Is Between Dates" query: exclusive of the start date value and inclusive on...
I noticed something in my "Is Between Dates" query. e.g. date range I provide are from September 23 to September 23, the result is following: 1. Anything that starts from September 23 00:00:01 to...
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Mandatory field error
I am trying to test a form in our production environment. When I try and save the form I get an error to fill in the mandatory fields, however it does not state which fields must be completed.Any idea...
View ArticleThe column size in the dashboard comes back to default size (Annoying)
Dears, I have a dashboard which has 3 windows and all of them refresh on 1 minute interval. when it refresh it goes back to the default column size and it is very difficult to read the contents...
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7.8.1 Inbound Mail - Extra Line Spaces added to Desc when Incidents Logged
Hi All We are looking to implement inbound mail but noticed that when call logged in system it adds Extra lines spaces into the Description field . I did a search of the community and found a article...
View ArticleSurvey Response via Email
Hi We currently use the Survey process, giving users an opportunity to fill out 5 questions on their experience. However due to low responses, despite pushing, we are thinking of altering it. We would...
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View rule for window
I am creating view rules for one of my windows and the only action option I am getting is "Populate bundle attribute". The actions have been created in object designer and have been added to the...
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Landesk export to csv bad formatting
Hi All I am running a report and when i try to export the file in to .csv the fomatting is spread across the sheet and it looks really bad. At the moment we are using a work around to export the file...
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I cannot Save a Note for an Incident if that Incident has a Child Incident...
This problem occurs in a fairly limited set of circumstances. Has anyone seen it before? Does anyone know how to prevent it?We have an adequate workaround, so a full solution would be nice, but not...
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Test 2 Live Failed because of 3rd party in Live Database
Hi All LANDesk Experts,Need guidance. Here is all the scenario that happened with my Test 2 Live:1. We have got 4 new 3rd party created in Live database and four contacts also got created to link with...
View ArticleError message when trying to log into console
I tried to log into console using explicit login and received the below error. on the 2nd attempt allowed me in. Any ideas of what this could be as we seem to be getting various error on the servers...
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