SQL Authentication vs Windows Authentication
Quick question: Does anything have any significant differences between using SQL Auth vs. Windows Auth for Service Desk 7.6 and higher? I've found that SQL seems easier but would like some other...
View ArticleSQL Authentication vs Windows Authentication
Quick question: Does anything have any significant differences between using SQL Auth vs. Windows Auth for Service Desk 7.6 and higher? I've found that SQL seems easier but would like some other...
View ArticleFlag a Analyst as End User if there is a change
Is it possible to have an Analyst moved to an End User license type/role if they are removed from an AD Security Group prior to the import running? Also, is there a way to add Analysts to a group...
View ArticleShowing both layers of a category list in a collection
The title says it all. When I display a collection from a category list, it's only showing the bottom layer. I would like it to show all layers in the collection window. Perhaps there's a setting I'm...
View ArticleExamples of clear and concise Forward Schedules of Change within Change...
Hi Folks, Just to ask if anyone can a good Forward Schedules of Change within the Change Management Module / Process. We currently use a query pulling data into a Dashboaord and then transfer most of...
View ArticleCalendars and SLAs
Can Any one point me in the right direction I need som ehelp understanding Calendars used in the SLAs. Currently we have one calendar setup for UK time zone, this is set against the SLAs. However we...
View ArticlePopulating Asset Details
Has anyone been able to populate the asset details on a Service Desk ticket based on the asset which that ticket was logged from? If all devices have an LDMS agent on them, those devices are imported...
View ArticleProblem with Analyst Account not showing any records in Open Assignments or...
With all other accounts there is not a problem with this issue. One specific account has two groups. No matter which group is his current group the records for his or his teams Open Assignments do not...
View ArticleDate difference in console and web access 7.7
Hi, When I open a incident in the WebAccess its show 02/24/2014 but when the same incident opened in Console it shows 02/23/2014. I have checked the DB and the column has 02/24/2014. Are there any...
View ArticleError when clearing the selection of a drop down
Hi, I get the below error when I hit {Clear Selection} from a drop down menu. Please advise. Exception has been thrown by the target of an invocation.at System.RuntimeMethodHandle.InvokeMethod(Object...
View ArticleObject reference not set to and Instance of an object
Hi All We are currently going live with our Self Service Portal and have object publish in a service catalogue, but a few of the items that are selected come up with the below error. I ahve checked...
View ArticleRunning SQL script to get query data
Is it possible to run a query within Service Desk using a SQL script instead of the built in query engine?
View ArticleCreating a sequential number attribute
Is is possible to create another attibute, similar to reference number, that can be a sequential number attribute? Trying to create a "Procurement" type feel where a PO number is generated...
View ArticleRemove users from client console
Dear LANDesk Users, Please may I ask your kindness for a procedure on how can to remove (or deny) users (except Administrators), from using (logging in), the Client Console.We advised our users to only...
View ArticleAccessibility for Visually Impaired
I have a technician that uses a screen reader. I need to know how to add alt tags to the windows so that he can easily and correctly navigate through the forms. Is there any current documentation on...
View ArticleClik here to view.
Service Desk 7.7.1 client
I ran the setup installer for 7.7.1 on one of our client machines (currently running 7.5 SP1 with .NET 4.0) It said all pre-req's were passed however I thought .NET 4.5 was needed on the client (as...
View ArticleWhere is clock started/stopped information stored
Hi, our BI team currently produce our customer board reports and they are currently calculating the active call time differently to the I have always done, and we're finding their way inaccurate (not...
View ArticleClik here to view.
Which Service Desk roles have permissions to create and manage Ordered Lists?
I want to restrict the management of Ordered Lists to a small group of Administrators. Does anyone have any experience of doing this? I am sure that I was taught about this on the Boot Camp, but that...
View ArticleAlert for Expiring attribute in Service Desk 7.7
Hello, We currently have the need for an alert tied to a field in Configuration Manager. Here's what I mean. We created a custom field holding a software date. What is needed is an alert being sent out...
View ArticleClik here to view.
ServiceDesk skipping reference numbers in IPCRs
We've had a few processes where reference numbers are being skipped. I've checked in our SQL DB looking at the pm_process as well as the specific im_incident/rm_request tables and ordering by id or...
View Article
