Showing both layers of a category list in a collection
The title says it all. When I display a collection from a category list, it's only showing the bottom layer. I would like it to show all layers in the collection window. Perhaps there's a setting I'm...
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How do you edit the Mandatory Depth alert
Can anyone explain how to edit the mandatory depth error message? From the Windows Manager page, we've set the mandatory depth of our Category field to 3, so users would have to select a subcategory...
View ArticleQuestion : Tps_customer & Tps_compagny
Hi, I notice that when I create a customer group that there is an entries added in tps_compagny Is this an OOTB behavior . what is the reason for this? Thanks Regards
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Read Only Access
I have a department director that wants to be able to see all of the incidents for his department. We want to give him full access to view everything on the incident which is basically the incident,...
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Status in Queue
Is there a way to show a user their position in a request queue or incident queue? Ex: Your request for a new domain account is 4 out of 10.So that it will decrease the number of calls to our help desk...
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Outbound mail not working in Change Process
Hi all We have a problem in that mails are not being sent from our change process, but others are being sent form incident, request etc.. I have looked at our application server and there are event...
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How do I modify the email (notification) from the escalation action action...
There appears to be a blank notification when the "Reassign" action type is checked within the Escalation Action window. In the Assignment Details panels the User/Group/Role, to which the incident...
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Crystal Request.rpt - how to show full notes?
I'm using the OOTB Request.rpt Crystal report. When I click on the report button (top right of the ticket screen), my lovely PDF is generated with one bug - the notes on the report...
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Since migrating our test system to 7.7.2 cannot open incident in Webdesk
Hi all We have update our test system to 7.7.2 and when trying to open incidents, Requests, Changes etc.. or even trying to log new incident s we get the below errors. Any ideas There has been an...
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Data partition using custom attribute
I'll be as brief as I can with this. I'm a n00b LDSD admin and searched around but couldn't find anything similar. I've raised an incident with LANDesk but wanted to ask around and hopefully at least...
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Lack of formatting in Details
Relatively new to Service Desk and wondering what people do for formatting text in Incident and Change details. I have HTML turned on and have the toolbar, however, I'm annoyed by not being able to...
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Metric Equation function in MI
Hi Everyone, I'm currently working with the Management Information, need to know how the equation function works, I tried following the instructions in the guide but it doesn't show any value if I add...
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URL to download attachments?
I send a Notification email to various actors whenever an attachment is added to a request. I can get the name of the document with the Placeholder {Attachments/AttachmentDocument}. Is there a way I...
View ArticleAnyone using Microsoft VDI with Console?
G'day team. We have a large client moving to WebDesk, but in the meantime they are using Console running on a Microsoft VDI platform. The VDI implements graphics via software deployed on the VDI...
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Size of Incident Details content
First time poster, I just found this forum. As a high volume user of LANDesk, I am looking to understand more about its functionality as this information is not made available to me by our internal...
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universal search in LDSD
I have been asked for a query to search through all incidents,requests,problems,tasks, and notes for a keyword. For some reason my users don't want to take the time to narrow their searches. They...
View ArticleRunning SQL script to get query data
Is it possible to run a query within Service Desk using a SQL script instead of the built in query engine?
View ArticleObject reference not set to and Instance of an object
Hi All We are currently going live with our Self Service Portal and have object publish in a service catalogue, but a few of the items that are selected come up with the below error. I ahve checked...
View ArticleError when clearing the selection of a drop down
Hi, I get the below error when I hit {Clear Selection} from a drop down menu. Please advise. Exception has been thrown by the target of an invocation.at System.RuntimeMethodHandle.InvokeMethod(Object...
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How to show extended list in dropdown in webdesk?
I created a business object, established a relation to the incident object and created a window for my object and a standard query.I put a dropdown box onto the incident window and configured it as...
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